Shipping & Policies
Information listed here pertains only to retail clients of pixielily.com. For wholesale information, please contact our offices:
Phone (877) 579-0364
Domestic and International Shipping
Pixie Lily offers complimentary ground shipping on all orders. We ship Monday through Thursday. Allow 24-48 hours to process orders for standard ground shipping. Expect receipt of your delivery within 5-7 business days after receiving your order confirmation.
Coupon Codes/Gift with Purchase Offers
Coupon codes posted on blogs and websites are time sensitive. Please contact Pixie Lily with questions regarding coupon code validity (877.579.0364 or firstname.lastname@example.org). Gift with purchase offers are good while supplies last and limited to 1 per customer. Coupon codes are good only with full priced merchandise and may not be used with discounted styles or special offers.
Instagram Give Away
We give a free outfit each month to a lucky winner who tags @pixielilybaby in their Instagram photo caption and uses the hashtag #mypixielilybaby featuring their little one in Pixie Lily. Winners are chosen on the 15th of each month and contacted directly. Only in stock merchandise is available. Items listed "out of stock" cannot be pre-ordered. Winners must claim their prize within 5 business days from notification.
Pixie Lily is only able to accept returns or exchanges on merchandise purchased at www.pixielily.com or ordered through a customer service representative at Pixie Lily without exception.
Returns and exchanges are not available with end of season sale items or gift boxes. Flash Sale and coupon code sale items may be returned for refund (less restocking fee) but are not available for exchange.
Merchandise for return or exchange must be returned unused and in its original condition with hang tags within 14 days of the invoice date. Items for return will be refunded less restock fees (7.00 per item). Items for exchange must enclose a check for 7.00 to cover the cost of shipping the exchange. Please enclose a note specifying which item is to be exchanged and what size you wish to receive. Returns and exchanges must include your original invoice or gift receipt in the shipment. Please use a shipping service that provides tracking information. Pixie Lily will not be responsible for packages lost in transit and only assumes responsibility once packages have been received at our warehouse.
Please ship returns and exchanges to:
48 Society Street
Charleston, SC 29401
Credit card refunds can only be made to the card charged and will reflect the deduction of any applicable restock charges. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information, please contact your credit card company.
Wholesale Returns for Flawed Items
Pixie Lily must receive notice of flawed merchandise within 10 days of receipt of goods. We will be happy to issue call tags and refund your card if we do not have a replacement in stock.
Pixie Lily does not except wholesale returns on unflawed merchandise, sale or special offer items that are cut to order.
Pixie Lily does not sell or transfer any personal information provided by customers while visiting or making purchases on our website. We do collect emails submitted to us during the order process and may use these addresses to notify you of upcoming sales or developments on our site.
If you wish to be removed from our email list, please contact us at email@example.com.