Shipping & Policies
Information listed here pertains only to retail clients of pixielily.com. For wholesale information, please contact our offices:
Phone (877) 579-0364
Domestic and International Shipping
Pixie Lily offers complimentary ground shipping on all orders. We are unable to ship international orders or orders using an APO address. We ship Monday through Thursday. Allow 24-48 hours to process orders for standard ground shipping. Expect receipt of your delivery within 5-7 business days after receiving your order confirmation.
Coupon Codes/Gift with Purchase Offers
Coupon codes posted on blogs and websites are time sensitive. Please contact Pixie Lily with questions regarding coupon code validity (877.579.0364 or email@example.com). Gift with purchase offers are good while supplies last and limited to 1 per customer. Coupon codes are good only with full priced merchandise and may not be used with discounted styles or special offers.
Pixie Lily is only able to accept returns or exchanges on merchandise purchased at www.pixielily.com or ordered through a customer service representative at Pixie Lily. We do not allow returns on merchandise purchased through other channels without exception. Once your return has been received we will issue a refund to the original form of payment less shipping (7.00). We are unable to refund expedited shipping costs.
Returns and exchanges are not available with end of season sale items or gift boxes. Flash Sale and coupon code sale items may be returned for refund (less restocking fee) but are not available for exchange.
Simply place a brand new order for the style or size you would like at your earliest convenience. We produce limited quantities and cannot hold items while waiting for a return. Return the item you have following the Return Policy.
Pixie Lily Returns
48 Society Street
Charleston, SC 29401
Credit card refunds can only be made to the card charged and will reflect the deduction of any applicable restock charges. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information, please contact your credit card company.
Wholesale Returns for Flawed Items
Pixie Lily must receive notice of flawed merchandise within 10 days of receipt of goods. We will be happy to issue call tags and refund your card if we do not have a replacement in stock.
Pixie Lily does not sell or transfer any personal information provided by customers while visiting or making purchases on our website. We do collect emails submitted to us during the order process and may use these addresses to notify you of upcoming sales or developments on our site.
If you wish to be removed from our email list, please contact us at firstname.lastname@example.org.